ego warranty australia
The benefits to you given by this warranty are in I told him I have no idea where it is, probably in a storage unit or lost in our move. Ego customer service is the worst customer service I have ever experienced in my lifetime!! Warranty Period means the period described in section 3 of this Warranty that applies to the STIHL product, as determined by its end-use or product type. Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. You are also entitled to have the goods repaired What would you like to do? The store will not work correctly when cookies are disabled. This warranty is void if the product has been used for rental purpose. They received the mower and the process began. It essentially just wouldn't start, as if it wasn't receiving any power from the battery (no lights on, etc). Sign up to hear about new Commercial Series tools and innovations. Don't buy their products. Zero customer care. They don't stand behind their product ..Never again am buying EGO. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. If the mower was purchased as a KIT, the original battery and charger must be returned with the mower. Cannot find a repair place nor can Ego find one. Archived post. This company is truly a joke save your money, energy and time ! Item serial# cannot be registered legally for 5 yrs warranty because to protect AU consumers, Ego Power+ has defaulted the prefix letters of the serial# on AU website when registering new products. This offer is non-transferable and applies only to the original purchaser. Thats why all our products are covered by extended warranties* that you can rely on. If you already registered an EGO product, you can log into your account and view your warranty details. Check out our extensive range online and in-store and grab our latest deals and bonus offers. Find products and services Browse Sign inWrite a review Open navigation Lawn Mowers Best Electric Lawn MowersBest Electric Lawn Mowers EGO LM2000E EGO LM2000Ehas been discontinued and replaced by EGO LM2001E. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. Though everybody that I spoke to said "it's normal" to take this long. The EGO 56V Lithium-Ion mower has the following features and specifications: Self-Propelled Torque of Gas Up to 60 Minute Run-Time with 7.5Ah 56 Volt ARC Lithium Battery Rapid Charger: Charges. We also ensure all reviews are published without moderation. The store will not work correctly when cookies are disabled. So any non-AU supplied items have different prefix letters in the serial#! Zero customer care. website store locator. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. You have to do it through support (I had to do it two times). When my battery dies, I will park the mower and go with gas. What does the charger have to do with anything? For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners. Waited two weeks, had to call back again, and no one had done anything. What would you like to do? Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand js.src = src; call 1300 000 346 for AU or 0508 000 346 for NZ or lodge a claim via our portal link above. First time it was over 3 hours later when they called back and I had to leave home in the interim so they couldnt help me without access to the product. 4i%{A7Q~IIL) Y#2d@>D M'W4@x4m@?E4MUF v(E2Qi CL}. Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). 3 years warranty without registration. EGO POWER+ WARRANTY POLICY. But perhaps the many who get good warranty service do not take the time to review. No way of knowing an ETA. A community dedicated to helping people with advice on personal home improvement projects. I have no clue if this slowless is on Home Depot's end, but it seems like it. If you already registered an EGO product, you can log into your account and view your product details. My attempts at a warranty replacement have been horrendous. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). 75 talking about this. My wife just laughs at me even attempting to get a reply on the phone. Why wasn't I told this during the initial claim? 2 weeks of on hold, nobody answers. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. ","consent_manager.targeting_category":"Targeting","consent_manager.advertising_category":"Advertising","consent_manager.advertising_purpose":"Used to create profiles or personalize content to enhance your shopping experience. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start ': 855-346-5656 Date of experience: April 13, 2023 Barry 1 review 5 days ago Customer Service is TERRIBLE She hung up on me. Australian warranty & enquiries, please contact 1300-000-EGO (1300-000-346), New Zealand warranty & enquiries, please contact 0508 000 EGO (0508 000 346). Don't waste your money. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. There was no reply so I said Hello. A greeting that lasts 25 seconds, followed by 10 seconds of music, followed by the greeting repeating. ","consent_manager.accept_all_cookies":"Accept All Cookies","consent_manager.gdpr_settings":"Settings","consent_manager.data_collection_preferences":"Website Data Collection Preferences","consent_manager.use_data_by_cookies":" uses data collected by cookies and JavaScript libraries to improve your shopping experience. window.consentManagerStoreConfig = function () { return {"storeName":"EGO POWER","privacyPolicyUrl":"","writeKey":null,"improvedConsentManagerEnabled":true}; }; window.consentManagerTranslations = `{"locale":"en","locales":{"consent_manager.data_collection_warning":"en","consent_manager.accept_all_cookies":"en","consent_manager.gdpr_settings":"en","consent_manager.data_collection_preferences":"en","consent_manager.use_data_by_cookies":"en","consent_manager.data_categories_table":"en","consent_manager.allow":"en","consent_manager.accept":"en","consent_manager.deny":"en","consent_manager.dismiss":"en","consent_manager.reject_all":"en","consent_manager.category":"en","consent_manager.purpose":"en","consent_manager.functional_category":"en","consent_manager.functional_purpose":"en","consent_manager.analytics_category":"en","consent_manager.analytics_purpose":"en","consent_manager.targeting_category":"en","consent_manager.advertising_category":"en","consent_manager.advertising_purpose":"en","consent_manager.essential_category":"en","consent_manager.esential_purpose":"en","consent_manager.yes":"en","consent_manager.no":"en","consent_manager.not_available":"en","consent_manager.cancel":"en","consent_manager.save":"en","consent_manager.back_to_preferences":"en","consent_manager.close_without_changes":"en","consent_manager.unsaved_changes":"en","consent_manager.by_using":"en","consent_manager.agree_on_data_collection":"en","consent_manager.change_preferences":"en","consent_manager.cancel_dialog_title":"en","consent_manager.privacy_policy":"en","consent_manager.allow_category_tracking":"en","consent_manager.disallow_category_tracking":"en"},"translations":{"consent_manager.data_collection_warning":"We use cookies (and other similar technologies) to collect data to improve your shopping experience. Our batteries and chargers are backed by an For the best experience on our site, be sure to turn on Javascript in your browser. WebFont.load({ It's not like it had to be shipped cross country. The mower must be returned at the purchasers expense to the Dealer it was originally purchased from. 3178. && window.URLSearchParams For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. Scan this QR code to download the app now. linksPerCol: 10, How can you get service if they provide a phone number that they do not answer? They are clearly not truly interested in providing good customer service, only selling tools. Two states away. Customer Service is TERRIBLE! JavaScript seems to be disabled in your browser. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. The replacement product or part or repaired product will be made available for your collection at an address nominated by Chervon. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. Outdoor Power Equipment Parts & Accessories. Impossible to get thru to customer service. I've talked to home depot about it, they do nothing. Call Ego customer service. Over $500 in "equipment" and none of it lasted more than 6 months with less than 25 hours of usage on any of it. After 30 minutes of inane questions I was told that I need to take it to a repair shop. This has been the most grueling process ever. Recently, my lawn mower decided to stop working. Offer valid from 1st May - 30thJune 2023. Last update I got was that the item was marked "in transit" back to the store on the 17th. They said to bring it to my nearest Home Depot and it gets sent out to be repaired. How about answering the phone ! Recently, my lawn mower decided to stop working. In my most recent encounter I have requested a call back several times. && ('objectFit' in document.documentElement.style); No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. Over one hour waits. Be the first to know about new products and innovations. If you are new here, please review posting/commenting guidelines below. How about hiring some help ! The competitor is located in Australia; The following exclusions apply; . Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. For the best experience on our site, be sure to turn on Javascript in your browser. if (!browserSupportsAllFeatures()) { Registering your product does not work. endstream endobj 15 0 obj <> endobj 16 0 obj <> endobj 17 0 obj <>stream So beware if you try to take them up on their "5 year" year warranty. If you are serious about having the best warranty plan, then you go with EGO. var xmlHttp = new XMLHttpRequest(); families: ['Karla', 'Roboto', 'Source Sans Pro'] Plan on replacing it at the tune of $200-$500. } EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E. xmlHttp.send('{"store_id":"1002008445","timezone_offset":"0","timestamp":"2023-05-02T02:22:33.70941700Z","visit_id":"2679c53a-07f4-4a2f-abaf-ae6b9e4f55f8","channel_id":1}'); JavaScript seems to be disabled in your browser. function browserSupportsAllFeatures() { This warranty does not cover normal wear and tear, misuse EGO 56-volt lithium-ion outdoor power equipment delivers the power and performance of petrol without the noise,. I recommend against purchasing anything from Ego! are excluded. returned. For some reason he asked for the serial number of the charger that came with it. This warranty applies only to the original purchaser at retail and may not be transferred. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. I bought a zero turn mower and its dead less than a year after purchase. We're so confident in the performance of our tools that we offer professional users a 3-year warranty . I need to put a small deposit down ($20) with Home Depot. Used them with no issues last fall and packed them away at the end of the season. Lowe's gives you 60 days. Price for another battery (56v/7.5AH) make me think Im dealing with an oil company. Thats why all our products are covered by extended warranties* that you can rely on. I loved the EGO lawnmower I purchased, at first. Nobody answers customer support unless your lucky. I didn't have any way to see a status on my warranty claim. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. Ive never had a a battery go bad from any other manufacturer. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. $1249. The head on my 1 1/2 year old string trimmer will not advance line (it jams after a minute of use and the line won't feed out), so I called customer support. The offer only applies to walk behind push and self-propelled mowers, it does not apply The mower must have been purchased from an authorised EGO Power+ Dealer. EGO Multi-Tool 510mm Hedge Trimmer Attachment HTA2000. What would you like to do? are not covered by this warranty and will not be borne by Chervon. %PDF-1.5 % Check out our library of quick how-to videos. Now I will have to spend more hours of my time arguing with their loathsome customer service to get a replacement, there appears to be no fix. document.documentElement.className = document.documentElement.className.replace('no-js', 'js'); LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or workmanship. EGO Power+ is the next generation of cordless outdoor power tools. The first time, I was on hold for about an hour. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. %%EOF One powerful man blessing himself in a midnight Easter service. I hardly ever write reviews but feel compelled this time. For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. I spent four hours yesterday on Hold for customer support Today I surrendered after an hour of being on hold. Where a valid "Thank you for continuing to hold your call is very important to us, we are doing everything possible to expedite your call". Well the battery stopped working on the lawn mower after less than a year. almost 2 months to get a battery to replace one that malfunctioned warranty claim is made, Chervon will replace the defective product or repair the fault. have purchased it from an authorised EGO Power+ Dealer. After that, they said it would need to be repaired but it's covered under warranty. Advertising "5yrs warranty" is false and misleading under AU law! Your receipt will be requested upon completion of this registration. Finally, they are jerking you around, as Lowe's shows everything but the 2.5 batteries in stock as stand alone batteries. Youll get tips and tricks on equipment set-up, preventative Their board of directors should try calling the help line and see what customers deal with. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). Visit our Contact Us page for additional ways to get help. Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001. We're so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. This warranty does not cover parts or consumable accessories subject to wear & tear during use. I called back for the third time and am awaiting a call back. 2023 Trustpilot A/S. Warranty for commercial use is 1 Bought a string trimmer with battery, then an extra battery October 2022. From someone you can hardly understand their dialect, very disheartening and disappointed with no resolution yet for a battery under warranty. Purchase selected EGO Product(s) in one transaction and receive a FREE item via EGO Redemption. Chervon has no other liability under this warranty. This warranty may also be further limited or voided as specifically detailed in the product Manual. It goes against our guidelines to offer incentives for reviews. This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. If you register your product, we'll have your information on file when you call us with a question or warranty issue, making the process even easier for you. Shop for your new EGO tools at Total Tools! An authorised service center will be selected to repair the product according to the stated warranty terms. && window.WeakMap or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. Details; Allow Cookies; Disallow Cookies Chervon New Zealand EGO Power+ considers their product's warranty null & void if their product was not bought through one of their authorized sellers. EGO Power+ Outdoor Power Equipment and Portable Power Products. EGO lasts longer without needing changes. Be the first to know about new products, innovations, and offers. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. This website makes use of cookies to enhance browsing experience and provide additional functionality. 855-346-5656. That never happened. This warranty shall be void if the product has been used for rental purposes. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. document.head.appendChild(js); loadScript('https://cdn11.bigcommerce.com/s-lottofd6de/stencil/3ecb3ae0-f7a1-0139-698b-02ee83cb876c/e/4b78c7f0-c1a6-013b-1e93-3e341675df77/dist/theme-bundle.polyfills.js'); We see that youre on the North America site but appear to be outside the U.S. and Canada. I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. Greenworks will offer warranties of four years on mower parts and only two years on the battery. Verification can help ensure real people write reviews about real companies. But nobody mentioned anything to me when I first set this up. EGO kits and accessories offer a wide range of attachments including whipper snippers, blowers, brush cutters, and more to help you get the job done. ago HotSarcasm More posts you may like r/BMWi3 Join Russia's brutal attack on a Ukrainian apartment building was never a fair fight . What would you like to do? year on all product, battery and chargers. So I called their warranty support line to see what could be done (I knew I was within warranty time period). ( that's a High estimate because when it rains the grass doesn't get mowed till the next week) I only use the battery one hour a week to mow my grass. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. I talk with EGO customer support about it, and they tell me there's nothing they can do. Their board of directors should try calling the help line and see what customers deal with. What?? However it appears to take over 2 weeks just to ship the item. Next, I had to replace 3 batteries via warranty, and 2 of those 3 went bad and EGO wouldn't replace those. I will never buy one of their products again. Subsidiary Ltd, 4th Floor, Smith & Caughey Building, 253 Queen St, Auckland, 1141. Spent a fortune on various Ego tools and the chainsaw stopped working. Just add a reminder to call Ego a few months before that three year warranty is up in case you're having issues. We use dedicated people and clever technology to safeguard our platform. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. xmlHttp.setRequestHeader('Content-Type', 'application/json'); Email: Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. The message is very annoying. I had to call into Home Depot every now and then to see what was going on, and all they could tell me was the current status "In transit" "under repair", etc. And then why the heck did HD ship the item two states away instead of the 15 miles to the other store? Price: $6,999 kit with six 12.0Ah batteries and charger. 42 0 obj <>stream Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. (b) Online product registration and . JavaScript seems to be disabled in your browser. Born in Melbourne, Australia in 1934 . When requesting warranty service, you must present the original dated sales receipt. If you register your product, well have your information on file when you call us with a It took some talking to get the rep to agree to replace my defective head. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. Your receipt will be requested upon completion of this registration. LM2102E-SP Lawn Mowers, EGO Multi-Tool 25cm Pole Saw Attachment PSA1000, EGO 56V Brushless 47cm 5.0Ah Self-Propelled Lawn Mower Kit LM1903ESP, EGO 56V Brushless 45cm Chainsaw Skin CS1800E, EGO 56V Brushless 1 x 5.0Ah 45cm Chainsaw Kit CS1805E-P, EGO POWER+ 56V 1 x 5.0Ah 1105m3/H Blower Kit LB6504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 52cm Self-Propelled Mower Kit LM2135E-SP, EGO Powerload Line Trimmer Head Suits ST1520E-S/ST1521E-S AH1520, EGO Multi-Tool 20cm Edger Attachment EA0800, EGO Gutter Attachment for Leaf Blowers suits POWER+ Blowers AGC1000, EGO POWER+ 56V 1 x 5.0Ah 42cm Self-Propelled Mower Kit LM1704E-SP, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge BA2800T, EGO 56V 2.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO POWER+ 56V Brushless 510mm Hedge Trimmer Skin, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO Power+ 150W Inverter Nexus Escape Skin, EGO 56V Lithium-Ion 10Ah Battery w. Fuel Gauge, EGO POWER+ 12.0 AMP Hour Battery w. Fuel Gauge, 2 x EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge. Here I am.7-8 weeks later.without a lawn mower. The shop is only open 8-4 weekdays with no weekend hours. Don't forget, expect to be on hold for an hour or more to even talk to someone for help. I bought Ego lawn mower, weed wacker and blower thinking I was getting quality products. Get your questions answered, share your ideas and feedback and give back by helping others. The store will not work correctly in the case when cookies are disabled. })(); Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. The weight and rear- wheel drive make it difficult to maneuver around tree, bushes, flower beds etc.I will admit that it cuts well and the one control height adjustment is handy.After two times cutting, its going to be a LONG summer. Bought mower and battery died after 2 years but they will not replace it because i could not find the orginal receipt. For the best experience on our site, be sure to turn on Javascript in your browser. Great, I thought. *U@H]$nG``x3@ = I found the receipt and called back but they would not enter the purchase date becuse they said I did not have the battery with me. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. hb```f``c`a`cc@ >r4`` bTva`FPp%K6WU?w%x~ fg`3 ' Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. Visit eReplacementParts.com to find parts for your EGO tools. So I did. Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower. Claims under the warranty must be made within the warranty term. EGO tools are backed by an industry leading 5-year warranty. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. part of my choice to go with ego for my mower was that the $500 battery was covered by a 3-year warranty. Its here! In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. To make a claim, I did. Ph Australia; 1300 000 346. Be the first to know about new products, innovations, and offers. Sorry EGO, you started it. I wish I never bought EGO product. After one season my EGO LM21355p lawnmower would not start. the warranty registration was also completed. Your EGO POWER+ Resources Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. Battery charged, nothing jamming the head, it just stopped. Called back a second time and did not get through after another hour. If I could have given a zero star rating I would have.
