ez pass administrative fee waived letter

He called E-ZPass to make sure he was writing to the correct address, and he was given a different one. Administrative Fee Amount; COLEMAN BRIDGE: $1.50: DULLES TOLL ROAD: $0.00: I-64 EXPRESS: $1.50: I66 INSIDE BELTWAY: $1.50: Emails didn't get attention to his problem, either. That, Vuolo's records show, was paid on Oct. 31. Finally, after getting several violation notices in July 2015, Vuolo went beyond answering the violation notices and he wrote his first complaint letter. Each toll violation results in the following: A civil penalty surcharge of $12.50 is added if the toll violation remains unpaid after 42 days. He was wrong. We're on it Bill. They reported back that Mr. Voulo's letters were processed incorrectly after they were scanned into the system, Feeney said. On 8/22/22 I received Prompt Attention bills acknowledging I no owed $0 for unpaid tolls but each said I owed $50.00 for Administrative Fees. Offer ends 5/3/23. "What steps must I take to get a response to a complaint?" To better keep track of an E-ZPass account and to avoid situations like these, we highly recommend that our E-ZPass customers sign up for Mobile Alerts, where they can receive low balance notifications via email or text.". I was told to send fifty dollars and the two dollars in tolls and they would waive a one time deal of twenty five dollars. TOMS RIVER, NJ Due to a contractor error, about 79,000 New Jersey toll road and bridge customers were incorrectly charged administrative fees under the emergency toll-by-mail procedures put in place this spring to help slow the spread of COVID-19. Mueller is also the founder of NJMoneyHelp.com. Whenever this happens, you will receive a toll violation notice that requires you to pay an administrative fee (for the infraction) and the tolls total cost. Can I swap my transponder between two or more vehicles? The E-ZPass system is used widely across the Midwestern and Western areas of the United States. While we reviewed the records, Vuolo received a new transponder from E-ZPass. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. We reviewed a two-inch stack that included violation notices, letters to E-ZPass, fax confirmations and postal receipts. I need help spreading this message. Our experience in Boston was emblematic of just how annoying the situation has become -- especially in Boston where the easiest ways to get to or from the airport are via a toll tunnel or bridge. On 8/30/22 I sent a fed up letter to E-Z Pass Customer Service noting Plate and Violation Numbers and reiterating my dispute. The MTA recommends E-Z Pass customers sign up for mobile alerts that send email or text notifications when a balance is low. If unpaid after 60 days All in all she was billed $190 in unpaid tolls, plus an additional $2,100 in fines and penalties. The people in collections say they have no way of waiving the fee; however, that is a complete lie and these collection agencies and EZ Pass New York are taking advantage of people with these cash less toll lanes and hitting people with over thousands of dollars in toll fees which they won't waive which is unfair especially if your an EZ Pass account holder. Call our confidential tip line 1-877-TIP-NEWS (847-6397) or fill out the form BELOW. Call the Customer Service Center at 877-643-9727 or submit your question online at. The administrative fee may be waived for first time offenders if the missed toll payment is made promptly. Average of 129 Customer Reviews. You dont have to pay an administrative fee if you did not commit any infractions. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. A week later, the online invoice still showed a $59.99 balance due and my credit card was charged for this full amount. Discounts on many of the roadways offering E-ZPass including the New York State Thruway Authority, MTA Bridges and Tunnels, New York State Bridge Authority and Port Authority of NY&NJ crossings, Saves fuel, while reducing congestion and emissions, You will receive your tags and account profile in 5-7 days, Credit Card or Checking Account Information which you will use to fund the account. No weekly rate. You could end up being billed for a prior renter's tolls. Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card. This time, I was sure to sign and date the form and directed someone to call me to discuss this since I cant reach any E-Z Pass CS rep by phone. I pointed out this absurdity to the agent, and he shared another option: "You can go without the E-ZPass and just go through the tolls and pay $18.50 each toll you go through." Vuolo received a notice saying his registration could be suspended related to an unanswered Oct. 12 violation. We contacted the MTA and Bill called his local assemblywoman Stacy Pheffer-Amato's office, which has been inundated with complaints about E-Z Pass fines. He noted that he had sent four complaint letters to the other address, return receipt requested, and none were answered. This story has been corrected to reflect Silvercar's recently-added tolling administrative fee. Instead, it seemed, E-ZPass took the violations to the next level. Happy Holidays. Customer Service Center Locations. "It appears that E-ZPass is bordering on misfeasance or nonfeasance," he wrote. Carolyn Rodriguez-Dondero.is livid she's in collections after she says she wasn't warned she even had violations. WAI Compliance | Visit Website. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. After looking into the situation, a Hertz spokesperson was able to confirm that the toll-pass provider had agreed to reduce the charge to $17.95. I need more mounting strips to attach my transponder to another vehicle. Compare the cost in points or miles to cash, and see which option is best. Customer must have a cell phone number and email address listed on their account. E-ZPass is Expanding! Submit a complaint and get your issue resolved. I got a bill for almost $2,000! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement (updated 4/4/2023), Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (updated 1/26/2023). Chase's fraud department was apparently as skeptical as I was at this price and messaged me to confirm that I used my card for a $59.99 purchase with Dollar Toll Charge. One $8 toll violation carries a fine of $100. WebIf there is no match, the registered owner of the vehicle is mailed a violation notice requesting payment of the missed toll plus an administrative fee. If you think youve been wrongfully accused of an E-ZPass violation, please contact your areas customer service center to start solving your case. EZ-Pass to Refund 80,000 Administrative Fees Charged During COVID-19 Pandemic. "They're saying I owe them $2500," complains Brienza. If you fail to replenish your account when the balance gets low, and your actual balance drops below $0.00 due to usage of your transponder, you may be subject to an administrative fee of $25.00 in addition to amount of funds necessary to bring your account into compliance with the minimum balance requirements. Call 1-800-333-8655 or visit the E-ZPass website. Improve earnings, maximize rewards and track progress toward dream trips. We asked the New Jersey Turnpike Authority, which handles Vuolo's E-ZPass, to review the customer's records. "They've changed their procedure and are providing additional training to the employees involved to make sure it doesn't happen again," Feeney said. Can Someone Else Return My Rental Car Enterprise? Still, whatever the case is, you must wait until you receive the toll violation notice before taking action. The amnesty program allows drivers to instead pay a fee based on their number of toll violations. Parking fees of less than $20.00 will be deducted from your E-ZPass account prepaid toll balance, while any There is no phone number and I hesitate to go there only to wait in an endless line, then to be told they cant discuss or resolve this with me since they dont have my fathers permission to speak with me. "They will reimburse me for the June 25 toll snafu, delete some of the recent violationsand will be sending me an new internal transponder," Vuolo said. WebIf you use the Tag in a vehicle other than one of the class for which the Tag is designated, you may incur administrative fees of up to $100 per occurrence and/or be asked to This review was chosen algorithmically as the most valued customer feedback. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Marriott Bonvoy Business American Express Card, Southwest unveils stunning new Hawaii-themed aircraft, How to redeem Chase Ultimate Rewards points for maximum value, IHG Rewards Premier Business card review: The annual fee is justified. The amnesty program is structured to collect at least as much as the state collects annually in toll debtand collect debts that otherwise might go unpaid. I-66 Outside the Beltway is Now Open. I sometimes pull a camper or trailer with my vehicle. Brienza recently got socked with thousands in fines after his account balance went into the negative. Find Bamboozled on Facebook. The violation notices continued, with a new one arriving on Aug. 27. For each of the major rental car companies that rent cars from Boston Logan Airport, I checked the website and then called to confirm the toll rates for car rentals from the airport. The agent at the Dollar Rental Car center near Logan Airport in Boston told us this with a straight face. he asked. Happy Holidays. "He had every right to expect a response to his letters, and we failed to provide one.". "If you replenish your E-Z Pass they take the balance (due) at replenish," remarks Brienza. Another option for cash-paying customers Now accepting cash to replenish your E-ZPass at these participating locations: 2017 Virginia Department of Transportation | However, the spokesperson conceded that "they did not process this refund appropriately." Check here before booking an award fare. That means we went through exactly one toll during our rental -- as confirmed on the bill: But, instead of the $18.50 amount we were told we'd be billed, we received a bill from Dollar for $59.99: Tolls have become increasingly big business for rental car companies, particularly as the option to pay cash for tolls has vanished on many toll roads, as is the case in Boston. WebI want EZ Pass to waive their administrative fees to EZ Pass account holders ! WebTo dispute the administrative fees, the customer will need to print, sign, and date the back of the violation notices and why she is not responsible for paying the administrative No. NH. Then he received another violation notice. Every once in a while something goes kablooey with an E-ZPass transponder. There are only two possible outcomes: will you pay for the toll or file a claim? Vuolo tried to get an answer online on Dec. 4. They're double dipping, they're getting paid two times," he said. Therefore, it is highly recommended to act on them once you receive them, instead of just letting them pass. This needs to stop and I need your help spreading awareness. WebPlease provide name and address to receive an E-ZPass information packet by mail: Enter Mailing Address Details * = Required. What should I do? Same complaint as noted exhaustively here by other drivers on NJ toll roads. WebBusiness Accounts. Follow him on Twitter @holveck_brandon. The State of New York does not imply approval of the listed destinations, warrant the accuracy of any information set out in those destinations, or endorse any opinions expressed therein. They will have 60 days from the date of the letter to settle toll debts. -Once the transaction becomes a "violation", a notice is sent that includes a $50 administrative fee - this fee often get waived as a one-time courtesy, with every case being unique. I called E-Z Pass again; more than once to no avail. Since you do have an EZpass now it is quite easy to have the fee waived. How are customers supposed to travel and get to work with a suspended registration because these EZ pass toll's are such a high amount to pay and it is not affordable to many people across the state? If you look at other states other states charge way less for tolls. I am filing this complaint here, mostly to vent and intend to send this same letter to NJ E-Z Pass and Credit Collection Services, The Better Business Bureau, and am considering sending it to NJ Governor Phil Murphy. E-ZPass Customer Agreement Terms and It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. Based in Virginia, USA. I got the bill just in time to protest it before the charge automatically applied to the credit card on file. Here are the, instructions on how to enable JavaScript in your web browser. How can I have excessive EZ Pass fees waived in the state waived? I understood a fee would be due if payment was not made by due date. When the toll plaza doesn't get a signal from a transponder, it will default to checking the license plate. To open an account, however, you need to have a vehicle license plate to associate with it. E-Z Pass says Brienza owed $108 in unpaid tolls. He included copies of his previous letters and once again requested a new transponder. But we're hearing from scores of consumers who are are saying it's a big loss for them after getting hit with fines in the thousands - facing collections - even after some say they've paid the tolls. That was our contract with E-Z Pass," recalls Carolyn. I learned that the fees can vary wildly: To make these policies more understandable, let's take our example of a week-long rental from Boston airport with one toll at the beginning of the week and one at the end. ps - Obligation or not, personally, a $50 violation because of a mistake by a relative wouldn't bother me. In the time since I got the $100 in toll violation fees, I got EZPass and got a transponder, so I hoped the toll could just get charged to my new EZPass and the fees Please provide name and address to receive an E-ZPass information packet by mail: An application will NOT be mailed to you if you cancel this request. This will surely increase the credibility of your complaint. Most rental car companies charge the same rental/admin fee at Boston as their other US locations, but there are some that take advantage of this captive market, such as Dollar and Thrifty. The only flaw I found is that I neglected to sign below the explanation of dispute I had included. Drivers can arrange to make payments on the amnesty balance. I looked through the bills I had initially received and confirmed by my posted check that I had paid and E-Z Pass had received my payment. Delaware says it is owed more than $143 million in toll debt. Cashless Tolling has generated significant and sustained improvements for motorists and the environment through decreased travel times, reduced congestion, lower carbon emissions, and has improved safety throughout the system. For additional information, please visit the E-ZPass website: www.e-zpassny.com, This page is available in other languages, P.O Box 149001, Staten Island, NY 10314-9001. Instead, I was told I'd need to ask for the exact rate when I picked up my car in Boston. Refer to this step by step process to sign up for an E-ZPass: Buy an E-ZPass at an On-the-Go Retail Location. Each time he answered a violation, it showed the toll fee was charged to his account -- his account was always in good standing -- and the administrative fee was waived. External web sites operate at the direction of their respective owners who should be contacted directly with questions regarding the content of these sites. While we reviewed the records, Vuolo If unpaid after 30 days of the bill date, you will owe a $5 late charge. This is not true either. Webwhen exiting (with your E-ZPass tag properly mounted), you must stop in the lane, state that you are paying with E-ZPass Plus and either hand the ticket to the cashier or insert it into the slot. transaction records be shared with other agencies or a third party? Are Delaware's toll fines fair? Customer can login to their account at. Community Rules apply to all content you upload or otherwise submit to this site. If you have an E-ZPass account, but don't have the transponder with you, a National rental-car agent recommended that renters associate the rental car license plate with your existing E-ZPass account for the length of the rental. $200 in fees for $3 in tolls and potential jail time. Please view our advertising policy page for more information. Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. I went away on my own vacation from 9/29-10/10/22. All rights reserved (About Us). We also highly recommend our customers who make one-time payments to closely monitor their E-ZPass account and usage, so that they can sufficiently replenish and fund their E-ZPass account to match their usage. However, we can tell you thestandard price for it is $50. I paid all three toll amounts on 8/8/22, well ahead of the due date(s) by one check attached to the payment stubs and completed Section B "Inadvertent Toll Violations" on the back of one of the attached. Vuolo got a call on Jan. 7 from a customer service rep who said her office reviewed his complaints "with a fine-toothed comb.". The agent told us that the rate is applied to the entire week-long rental period no matter the number of times the toll pass is actually used. Now accepting donations to DRIVE SMART Virginia Still, getting multiple toll violation notices in the same year can be pretty expensive. We contacted Dollar's parent company, Hertz, for comment. Supplies can be picked up at any of the three local walk-in centers located in Concord, Nashua and Portsmouth. This is a Department of Safety - NH State Police issue. Select Sign Up Now. Rent an E-ZPass: Pay each toll, plus a rental fee of $3.95 per day, up to $19.75 per month. Privacy Policy The rep also told him E-ZPass was reviewing some internal procedures, and gave Vuolo a direct number to call her should another problem arise. I have no way of knowing It is unclear why many people receive toll violation notices and are asked to pay administrative fees even if they did not commit any offense. If it still fails to work, you need to contact the Customer Service Center at 877-643-9727 or visit one of three local walk-in centers located at the Concord, Nashua and Portsmouth. "I'm now up to 25 violations with my account in good standing due to your faulty equipment, questionable charges and incompetent customer service center.". The Keyport man received 25 violation notices from the agency over several months. If we passed through the toll without the transponder active -- as we believed we did -- we should have been charged $17.95. 2x points on all other eligible purchases. PHILADELPHIA (CBS) -- E-Z Pass is not going They sent me a toll violation in the mail which I never received due to change of address but it was too late and the violation went into collections where they are forcing me to pay a $50 fee. We're hearing from scores of consumers who are saying cashless tolling is a big loss for them after getting hit with fines in the thousands - facing collections - even after some s. NEW YORK (WABC) -- Cashless tolling seems like a win-win. Paying $37 for two tolls was better than $60, so we opted for this option. Do Not Sell or Share My Personal Information. Stay informed and sign up for NJMoneyHelp.com'sweekly e-newsletter. Newark, NJ 07114-2562. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. There is a fee of $3.50 for businesses to use this service. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. NJ E-Z Pass - Fraudulent violations posted on auto license tag I surrendered in 2016. The spokesperson provided a further explanation of our experience. There was a new violation for Sept. 10. Is The White Lotus breaking up with Four Seasons ahead of Season 3? Your application may have been lost. For Ralph Vuolo, kablooey is an understatement. The check or money order must be made out to the U.S. Treasury. The state said in the last three years it has collected on average8.4% of toll debt. We reviewed a two-inch stack that included violation notices, letters to E-ZPass, fax confirmations and postal receipts. This site is protected by reCAPTCHA and the Google. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy points) at hotels participating in Marriott Bonvoy. First, make sure the transponder is mounted in the proper location. On 8/22/22 I received Prompt Attention bills acknowledging I no owed $0 for unpaid tolls but each said I owed $50.00 for Administrative Fees. We may receive compensation when you click on links to those products. Vuolo said he checked in with the post office on that day, finding another return receipt that was never returned. Delaware drivers can settle toll debtsfor a fraction of the cost as part of a one-time amnesty program. We drove around the toll on the way out of the airport, but we came back to the airport through the tunnel, which charges tolls. Choose, Click here to enroll account with another toll agency. She noted that the rental car desk agent was slightly off when quoting a charge of $18.50 amount for passing through the Boston tolls once. Feeney said at the direction of the Turnpike Authority, Xerox -- which handles E-ZPass -- conducted a review to see what went wrong. You can enroll in E-ZPass with as little as $25 to start. Nobody at E-ZPass finds it unusual to have 25 violations.". Vuolo wrote to this new address on Oct. 22. As the low balance indicators at toll booths were removed, we initiated a public outreach campaign to proactively reach out to E-ZPass customers and recommend they sign up for Mobile Alerts to receive email and/or text messages of important information regarding their E-ZPass account. He noted that even if he was writing to the wrong address within the organization, his letters should have been forwarded to the correct department. Some of them are not even taken seriously. A Thrifty agent said the same thing. "I believe if someone was paying attention, 15 false violations would set off some bells as to a problem with either the toll booth's plate reader or my vehicle unit.". We're glad this was corrected, but it's a shame it took so long. The cost to pay by plate is $2.05 per toll. Vuolo suggested that rather than send so many violation notices, E-ZPass should simply -- as a saver of both money and time -- deduct the amount due from his account, given that E-ZPass knows it was his car and what charge was due. Also, if you've already ended the rental and removed the vehicle from your account, the bill will be sent to the rental car agency and the administrative fees will apply. The E-ZPass Customer Service Representatives will review your explanation and determine if this is an inadvertant unpaid transaction per New Hampshire E-ZPass Rules & Regulations. If so, your processing/administrative fee will be waived. Choose which state you live in. My transponder is not working. How do I get additional mounting strips? Now motorists with unpaid balances are receiving threats. On July 31, Vuolo received two more violation notices. For an explanation of our Advertising Policy, visit. 2023 Advance Local Media LLC. They accidentally pass through the lanes without a transponder. account at a Walk-In-Center when will by transponders be activated? See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. I recently received a Certain hotels have resort fees. Our editorial policy at TPG is not to accept free travel from providers, so I declined the offer. I cautioned my brother that many tolls no longer have cash lanes but that we would be billed by license plate and I would pay the tolls. Assuming these rates, the total cost charged by each of these rental car companies is: *E-Z Rent-A-Car price is "before taxes and fees.". If that wasn't bad enough, every time he tried to correct the situation in writing with E-ZPass, he was ignored. Vuolo even received several notices threatening a suspension of his registration. This complaint was posted by a verified customer. As your vehicle enters the toll lane, the E-ZPass tag that is mounted on your vehicle's windshield is read. Reach Karin Price Mueller at Bamboozled@NJAdvanceMedia.com. Disgusted in NJ. What lanes can I use at the toll plazas? Starting Oct. 1, drivers with toll violations will be sent a letter offering them amnesty. If not, we'll let you know what Vuolo has to report. He's been trying to get E-ZPass to respond to his complaints about violation notices. The use of an E-ZPass when there are no funds available is a violation and can result in fees being assessed. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. "They're saying I owe them $2500," complains Brienza. Dollar Car Rental Charged Me $59.99 For a Single $1.75 Toll Here's How To Avoid The Same Fate, This post contains references to products from one or more of our advertisers. WebInvoice Payment Administrative/Late Fees - $5.00 to $20.00 Statement Fee One-Time Special Request Mailed or Faxed: $3.00 (available for up to 6 prior months) Monthly Mailed Statements $2.00/month for paper statements (Private Accounts) $5.00/month for paper statements (Commercial Accounts) Commercial Surety Bond The deal is civil penalties and administrative fees will be waived if the driver pays the original toll You dont have to pay money, and you dont owe because you did not commit an offense in the first place. There is a non-toll route to and from the airport that he left out of his sales pitch for the company's "all-inclusive" toll pass. Example: Car to another car is acceptable. Rent an E-ZPass: Pay each toll, plus a rental fee of $3.95 per day up to $19.75 per rental period, Pay by plate: Pay each toll, plus $3.95 admin fee per day you actually incur a toll -- up to $19.75 per rental maximum admin fee, Rent an E-ZPass: Pay each toll, plus a rental fee of $3.95 per day, up to $19.75 per month, Pay by plate: Pay each toll, plus $3.95 admin fee per day of your rental period -- up to $19.75 per month, Rent an E-ZPass: During my booking, an agent on the phone said the all-inclusive toll fees "range from $8.99 to $21.49 per day" and that they couldn't provide an exact price at booking.

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