value city complaints
But the customer service deterred me from making that purchase. I strongly recommend you not to go to this store. The bed arrives, the delivery men are pleasant, they put everything together, I tip them, they leave. I write this review with honest words and a very sad heart. Why sad? This has been the most unnecessarily, stressful, frustrating purchase ever. Measuring 33 x 66 x 18, this item has three drawers for your flatware with the top one being felt-lined. Thank you, you have successfully subscribed to our newsletter! Where do I start?? They said "no" and we had to pay for the delivery which is over $100. Back. I live here in Michigan and purchase my furniture from the Value City in Michigan. It's almost two months since the wardrobe sitting in the middle of the room in the boxes, and they still can't figure out what to do. Sung Koo was very patient and helpful. On top of that, things weren't horribly overpriced! Book 7 Days City Hotel, Ukraine on Tripadvisor: See 10 traveller reviews, 19 candid photos, and great deals for 7 Days City Hotel, ranked #21 of 45 hotels in Ukraine and rated 4 of 5 at Tripadvisor. Sniff the furniture you pick out before you buy. Very hard to deal with as City furniture is the one who delivers. I would never recommend and people if you need it in the year you place the order, try another store but don't put your trust in VCF. Shopping around a lot for a sofa and loveseat. Their claim to fame is their direct from the manufacturer value with many collections offered from factories that they own in the US. For the money spent I wasn't even able to get 4 years out of my furniture. However if you want to do delivery I've heard good things. This is completely unprofessional customer service, will never be purchasing from them again and strongly advise you do the same. This is where the problems started. Past tenets have lived in this apartment house and they have done this. A few days later I realized I purchased the wrong size. She had the nerve to say I am a confused individual and I let her know I was in a car accident and sustain severe injuries this why I asked for temporary accident payment waiver and she showed no empathy toward me and no compassion at all. Click here to get notifications about new complaints of Value City Furniture. Value City then told me to call Pure Promise because I did have insurance on the furniture. We value your privacy. TVs at best by. I called customer service. You lost a sale over $139. I am third generation customer for VCF and the experience here at West Broad Street store has tarnished my business relationship with this company forever. When I'm not furiously typing on my laptop I'm most likely trying to whisk up the perfect matcha drink or admiring dogs on Instagram. They are not worth your hard earned money. What he didn't know is I had said to my fiance before walking in that I didn't mind upping our budget if I found something I liked. WE bought a nightstand to use for a living room end table because of 3 nice size drawers and a stylish look. 5 days later called the store and nothing. You were beyond helpful, John. I call again, get someone else who tells me they are "tearing the warehouse apart attempting to find my item and will call me on Friday (11/22) morning to schedule pickup. In terms of style choices, most of their offerings offer classic or modern looks in common colors like browns, beiges, and grays. Finally called. Sectional is the wrong piece. That day came and no delivery, no call, nothing. He called customer service & it took them a while to figure out what was sent & not sent. Read full review of Value City Furniture and 1 comment . Picking up the furniture was delayed because product not in when they said it would be, but they made up for it by delivering free. Do not, and I mean DO NOT, waste your time or money here. I will not be shopping at Value City again. Walked by several employees and no one offered any assistance. They were also very kind and polite. Day 1: Was Shopping around for Bedroom furnitures. We also bought a sofa, waited around for it on a Friday afternoonand guess what? Lovely. He asked the delivery people where our other two pieces of furniture were and they said they were on back order until the end of May. What goes up must come down, and we must admit we found a few complaints regarding slow delivery and poor customer service experience. Because theres more there than meets the eye!! Big Lots was just a little cheaper..Again, Thanks again for doing me the favor by not helping me!! The mangers there aren't good either. Just the bed and couch we bought. The delivery men were great. ALSO, I'LL HIRE A LAWYER BECAUSE YOU DON'T WANT TO COOPERATE, BUT I WILL NOT PAY FOR A WARDROBE THAT IS NOT USABLE. The cons: Some complaints about durability. We zero-ed in on a bed, dresser, mirror, side table + Added a Mattress. Walked in looking for a living room set. We found a wide range of customer opinions on Value City Furniture from third-party sources such as Slumber Search, Consumer Affairs, and Facebook. Value City Furniture deals in a variety of industries, such as retail and manufacturing and offers products such as Furniture. I bought furniture from this location, along with it I bought the extended warranty for damages. BUY. Claimed business. on Entire Order with qualifying $1999+ bedding purchase Qualifying purchase includes mattresses, mattress accessories and adjustable bases made with your Value Plus or Signature Plus credit card during promotional period. They are a furniture store. My fianc and I went into by a bedroom suite and ended up buying that as well as a couch and a mattress. The room were the furniture is located has probably been set in ten times with in a year. Which is fine, but I would have like to of known that and not had my mom waste her time sitting at my house all day waiting. Call corporate and got a nice lady to help. He still bugged us and didn't let us be. I'm assured it will be at my local store on Monday 11/25, and I will get a call to schedule pickup. It's free to pay through the automated system, however there may be a fee if a customer service rep processes your payment. Greg seemed too kind and too smart to have such terrible employees. Some links on Slumber Search are referral links. Do not shop here. This is what just happened to me. 2 for students who love their college, No. Working with Anne was a breeze. At the point of sale my saleswoman told me I had a 120 day sleep test for my mattress. I refused and said it was not my mistake and that it was Eric's mistake to have placed the wrong model - VCF should deliver it to me at no delivery charge. Warning you now. Buying a house is a huge investment, and furnishing it can be an additional cost and potential stressor, especially when you didnt budget for it properly. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. City: State: Email Address: My issue was needing to have it delivered in 1-week. We never got a call, nothing, they just decided not to show up. Yared. On December 19th, I stop by the store and ask in person about the delivery and the woman looks up my order and informs me that everything is on schedule and my deliver will be between 1:30-3:30 on Friday. We were going to simply ask for an exchange without a fuss, but the general manager refused to deliver a new item for free. Buyer beware. The day before promised delivery, the store called and said. I finally just walked out and went somewhere else to buy it. Also I will be spreading the word, DON'T SHOP VCF!!! I ordered a bed for my 11 year old about two weeks ago and when I came in the other day to pick it up they "forgot to order it" you fools. I will definitely return here FIRST when I need new items. Day 11: Order was delivered and assembled. Mr. Smith didn't give me his bosses information nicely. Value City Furniture competes in a variety of industries, such as retail and manufacturing. Warranty company says the part is right despite being a completely different size/shape cushion which is also used and dirty. They called the office and informed me Value City would call back soon. The couch cushions are a decent price to get replaced and it does take awhile but that is expected. I am very disappointed and for them not to disclosed all terms and affiliations is deceptive business practices and consumer fraud by misleading statements and insulting me with her disrespectful remarks about my choice income and credit application. I gave them all the details they asked for and all the pictures. Table of contents. I will let the future customers decide if they want to do business with VCF after reading my review. The brand is committed to providing customers with superior quality home furnishings at fair prices. They will just piss you off badly!!! Get buying tips about Furniture Stores delivered to your inbox. See how it all works here. Customer service states the November 2021 delivery date was a Expected by Date which gives them permission to deliver whenever the feel like it. Also, I posted my issue on their Facebook page asking for help and resolution and they DELTED the post from their page, multiple times! She tells me she'll make notes and that it wouldn't be a problem. The pros: Affordable beds and bedroom sets in traditional and contemporary styles. We also ensure all reviews are published without moderation. Liked it so much we came back for another one! Their customer service made it 5 stars, otherwise the other issues would have been 2 stars but by no fault of theirs, it was due to ordering issues/product delivery, let's blame Covid epidemic. Strike one. When it comes to complaints, there are some that had issues with delivery, durability, and customer service when things went wrong. We will definitely be coming back soon. Overall rating. On Monday, I called and spoke to Greg. I was amazed how 4 grown men who WORKED THERE looked us directly in the face and didn't smile or anything just stared. I asked her to be a little nicer to me and her response was to transfer me to someone else worse. Without the responsibility of having to carry the load on offense, Gibbs can be fresh and use his 4.36-second 40-yard dash speed on kick returns to create positive field position for Burrow and . I would recomend this VCF if you want to buy quality furniture at a decent price. Our living space is strangely set up so finding a smaller sectional to fit wasn't easy. He should definitely be compensated by Value City Furniture for his hard work and consistency. I would NEVER recommend anyone doing business with this store they seem nice when they want your business and once you sign and pay for your stuff they show their true colors. 1. If you can and if you have any type of morals, self-respect, dignity, pride or anything and if you love your money and you spend it wisely do not, I beg you do not buy from Value City. They can't deliver in downtown Chicago because they are running around in uninsured vehicles that they subcontract to people that don't have insurance. I guess without the sofa, my purchase was too low for free delivery. Report. I call back and the customer service woman proceeds to tell me the manager left her a note to refund me 100 dollars for my inconvenience (I at this point had not mentioned anything about wanting a discount). At the time of this review, you can snag it on sale for $1,080. HORRIBLE CUSTOMER SERVICE!! So we looked around. The man who helped us his name is Bill Barnhardt.Its good to know there are still nice people out there. The girl was not very nice and didn't seem to care that my furniture was still not in my house after living here for over a month. It seems to be a pretty nice couch for the price. I love them still and they've kept up really well despite how much I've abused them. Halls with different temperature of air, 6 pools, 12 baths and saunas, snow and salt room, the . There, youll gain inspiration on how to style your home while also being informed of the companys new items. The lady on the phone basically said, pack up the wrong stuff & bring it here & get the right stuff. As the brands name suggests, youll find plenty of discounts from Value City Furniture. I cared a little to talk to associates/manager about my experience. Value City Furniture Credit Card Review This is a store card issued by Synchrony Bank. I had the worst experience with value city, and I refuse to ever shop there again. More info. A ten-year warranty is included with your purchase. !Thank You A satisfied Customer !!!! Were independently supported by our readers and we may earn a commission when you buy through our links. Value city is a good job Apr 7, 2023 - Front Desk Representative in Woodbridge, VA Recommend CEO Approval Business Outlook Pros Hourly pay was okay for the type of job I did and job was diversed Cons Managers had their favorite employees and treated them better and favored them Be the first to find this review helpful Helpful Share 3.0 The pros: Affordable mattress options including name-brand varieties. Online: Log in to your online account and click on "Payments". Really!?? You absolute buffoons. We are still without a coffee table or end tables, so that should tell you that we didn't find anything. Loving our new couch and I would definitely buy from here again! Went a couple nights ago to buy a new mattress. Verification can help ensure real people write reviews about real companies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Nancy called with great news! It totally stinks. Called the store back and the redness from the manager at the Matthews, NC store Sherida to the woman at the corporate store was something I have never heard or seen before. Ever." Customer service and their inability to keep ahold of the details of their sales are pitiful. VCF warehouse staff are unprofessional people that need to be retrained on customer service. Last month I purchased the Athens, a super comfy sectional from VCF in Pasadena, but not before shopping and comparing products in several furniture stores. Rude sales people need to check their attitude. The pieces are sturdy, attractive, and well made, and have survived another move since then in perfect condition.. Half the furniture still hasnt arrived. I told him to remove the side table and the mattress. They also told me that these two broken parts MAYBE would be available in April, but they couldn't tell me this right away. I purchased a queen bed and a day bed then paid for delivery/mounting. I will never go here again the again. May all benefit! He said there is a difference in cost for the 54k model. When calling the store to get it exchanged I was told I should have unboxed it at the store and checked for damage. Our lives have been forever changed threw DESIGN. She is rude and was very condescending towards me. This would be an okay place if you are looking for furniture on a tight budget. We had trouble with the warranty Tyra and Tim resolved our issues, and treated with respect and made it easy to get our new chair. Value City also offers a variety of mattresses for those that are looking for better sleep. 1 in the nation for best quality of life, No. She promised that $$$ amount will be refunded if we did not proceed with the sale. I know I will NEVER do business with them again Be WARNED! Thank you! Signed the papers and agreed on delivery date. Best sales people around. I'LL MAKE SURE TO SHARE MY REVIEW ON EVERY SINGLE SOCIAL MEDIA. Next thing I know, customer service AND a manager have the nerve to diagnose the problem as NORMAL WEAR AND TEAR. Bought a desk today and when unboxed realized it was broken. Their claim to fame is their direct from the manufacturer value with many collections offered from factories that they own in the US. When I purchased my bunkbed over a month ago they were on back order which was ok cause we weren't moving to our new house for over a month anyway so I set up deliver for 5/29/15 and specified that I needed an afternoon drop off because we had to work in the morning so today (5/28/15) since I had not received a phone call to confirm time and delivery I called and was told that we are first on the list for drop off at 8:45am and they were not willing to change it for me. Value City Furnitures target demographic is adults who are looking for cost-efficient furniture for their homes or apartment. Love the table my fiance and I purchased from here but it was such a pain to get. The manager Robert refused to sell me a similar item, when pressed for an explanation his reasoning was if he sold me another piece he might lose future business. We really had a great time and the options are plentiful. I really need a new desk and it won't fit in my Honda. The Artemis Marble Server is available in gray or white, and retails for $1,200. Note, a five-year warranty is included with this mattress. The next day Value City called and said the sofa is on back order and won't be in stock until January. I picked up at the store and the loader person said take it home and check it out and if damaged call them! I would give 0 stars if I could. Youll also find hidden charging ports to keep your tech alive and powered up. So when I am given poor quality of customer service I literally start to boil I walked into the store with one of my moms and my daughter(infant in stroller). They sold it to me as a platform bed. I plan to contact corporate and continue leaving reviews until we get our money back for this couch. The sale man was a bit aggressive but that is to be expected. Slow service. They sent the wrong part and now direct me to the warranty company. This is awesome. I'm sure I'll shop here again. Well, the morning of delivery I get a phone call saying that the sofa part of my sectional was in, but not the chaise part. And witch-lady, if you see this, whatever I did I'm sorry. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We found a really great one with expandable panels for $350 which we thought would work great in our small place. Thank you Lori for making me want to do business with you again. Be warned, shoppers! I went there for Memorial Day Deals to buy a center table/ottoman. They also had a sale going on that I was interested in. With that said, BUYER BEWARE! At the time of this Value City review, you can get it on sale for $960. Value City Furnitures parent organization is American Signature, Inc. with Jonathan Schottenstein as the chairman of this organization. I put in a service call to see if anything could be done to fix it. Everyone needs a Pasco Power Lift Recliner in their life. Ms. Smith refuse to provide it for me. On December 6, I received a wardrobe. Another ecstatic client on Consumer Affairs commented: Ordered a manual double theater seat online. 6 delayed rescheduled deliveries is a bit too much. Period end of story.well 40 days later this mattress is killing my back every nite. We went to the store and picked out a new living room set, kitchen table, and bedroom set. Kansas City has been a tremendous host, this site is fantastic.". I was going to be off at that time I just added an extra vacation day. That's also what brought me in at this time. Living rooms, bedrooms, dining rooms, reclining furniture, mattresses, home dcor, accents, accessories, sectionals, sofas and couches at everyday low prices. My item IS there, I take delivery of my item. 4300 E 5th Ave, Columbus, OH 43219-1816. They delivered it on time and did an excellent job of installing it where we wanted it. M. Marica Zejcirovic of Shippensburg, US. This is the absolute worst furniture store out there. Send message. They did not reimburse me my delivery fee or try to work around my schedule. He messed it up and we did not know until it was delivered and assembled (instead of xxxx 54 model he did a xxxx 52 model). He kept giving me lecture after lecture on only one brand and never let me try anything out or even consider purchasing one. Ms Smith the Store Manager at this location is bad for business for Value City Furniture. They are misleading customers. Drove to Value City this afternoon to talk with Johnathan. so I had to change my plans again to wait on my couch. He really wanted a ssle, especially after I told him that we were not leaving until we make a purchase. She confirmed that we can also make changes to the order Day 7: Decided that we will just opt for the bed, mirror and dresser. I hope you see this message. So now if I don't want my bed to 4 1/2' high with the need for stairs to get into it, I have to buy this separate piece and pay for separate delivery. I purchased a sofa at Value City Furniture -- the two-piece chocolate bonded leather sectional called the Austin for $1089 total for the sofa to be delivered inside of my apartment. It is the worst furniture I ever purchased in my life. Walking into the Robinson Township VC store we were greeted by a salesperson Terri. Sent back. He was extremely understanding and offered a full store credit. I would give this zero stars if I could. Monkey's paw notwithstanding, this place is the worst of the worst. I chose Value City Furniture because they had styles I liked and were able to deliver quickly. THIS. I want the rest of our order, undamaged. Screw falls out of the bottom. I'm a patient person, but dealing with Value City Furniture is like dealing with an evil genie. The deal for the love seat couch combo was so good and Mike was cool so I gave 2 Stars. Tuesday morning (11/26) I go to VCF to ask in person since I get the run-around on the phone. The leather is peeling and the wood legs are bubbling. First no-one bothered to even ask us if we needed help with anything. Always very happy and always go back. I was told i could pay my furniture off in 4 months. When the delivery people arrived today they were polite and courteous and even congratulated us on our new home purchase. Claim your profile to access Trustpilots free business tools and connect with customers. It was delivered on time by two strong fellas who unloaded it and even set it up for me right where I wanted it. Value City Furniture is a legit company that has been in the industry for almost 75 years. Few days later and again forgot hardware for the daybed. I would recommend anyone go elsewhere. She directed us to the location which had three aisles to view alone, which is my kind of shopping. The manager at the Howe Ave. Value City Furniture in Cuyahoga Falls Ohio, John **, went above and beyond to help us out. He was dismissive and when I asked to speak to someone higher up, he said, and I quote "Sure. I've gotten several pieces here in my last two visits. After we decided to cancel our order, I called the store to speak with a "customer service representative. What they get wrong is how badly the sales people hound the customers. Sounds like a dream? WTF. I was there on Sunday 11/19 for over an hour and not ONE salesman asked if they could help me. When I was looking for a new couch for my apartment I knew I didn't want to spend a HUGE amount. "I am confident that the cooperation between . For style. She takes her time with the customers!!! We've had issues with them from the time we placed our order. Having the space to accommodate your large family or friends comfortably is the name of the game with this company. I heard one guy say that the store had it, but no one could find it. BEWARE!! Value 4.0. What a piece of junk. Your customer service is terrible. Value City Furniture is a multinational company founded on 1948 by Jerome Schottenstein with its headquarters located at Columbus, Ohio, United States and key people behind it being Jay Schottenstein.. Value City Furniture has the following subsidiaries: Subsidiary. Original review: Feb. 17, 2023. I said that wasn't acceptable and would have to cancel, and he did nothing to try to make it work, I even agreed to have the item delivered a day late, but Mr. Moron said he wouldn't move any of that days deliveries to accommodate mine.even though I was promised delivery before that truck full. Jan 13, 2009 5:17 pm EST. I found a great sofa and loveseat , so very happy thank you Value City for making my shopping experience delightful. THE WORST. They packed up all the wrapping and were in and out before I knew it. Lets head to the dining room where some of the best memories are made. I thought I could go in the front and just carry it out. It was small inconvenience, but I obliged. He was not empathetic or even polite to me. They have great customer service, no one followed me around and when I DID want some help, they were very courteous as to not lay on the salesmen ways too thick. It was a great surprise! I wanted to buy something, its not like I'm poor and don't have the money to buy value furniture. #1 rated online furniture store, Wayfair. The brand operates in-person at its various locations across the US as well as online. If a soft mattress isnt up your alley and you prefer an ultra-supportive one instead, then the Dream Relax Firm Mattress will most likely fulfill your wishes. When I moved back to Richmond after living overseas, I had no furniture and a very short time frame to find and move in to an apartment. Did I mentioned that I was at work, strike two. When I first moved here, Aba N and I went furniture shopping. We let him know we were looking. The worst customer service ever! Ah, at last we found a few to ask about the table. The staff is obviously paid by commission because they rush to you the second you walk in. K-State was also featured in The Princeton Review's "Best 388 Colleges for 2023," released last August, where it was ranked No. Here are 8 tips for writing great reviews. Years in Business: 75. Business Started: 1/1/1948. They went above and beyond .Thank you so much. If I could give them a zero I would. Very deceptive business practices. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. She worked diligently to find something nice, in store, that met all my requirements. All of the salesman were black helping black customers and obviously I'm not not blackBut thanks for not helping me because I got a smoking hot deal on Ashley brand furniture at JCPenneys which is 100% better than anything that they carry and get this, Big Lots carries the VERY SAME FURNITURE!!! Stopped in to take a look. This is one of the most amazing times to be an online furniture shopper. Was told the manager would call me back 2 hours later, nothing, so I call back and they put me on hold for approximately 10 minutes but I eventually get ahold of the manager. He is a classy professional. The new furniture would now be delivered in a week. But you're not getting your delivery charge back, I can tell you that right now." Never shop at value city again. My whole experience was great. They argued and won. They arrived right at the beginning of the 2 hour window and got our sectional all set up in about 15 minutes. It's always deserted and after my last visit I know why. I'm not sure why he is allowing Mr. Smith to work for him. I bonds are offering a 6.89% interest rate through April 30, at which point the rate is likely to drop to below 4%. 1 Reply. She waited for quite a while and our furniture never showed up. The First Time My Wife And I Visited Value City The Styling Of The Furniture Was What I Have Been Looking For Ever Since Art Van Closed Modern Contemporary The Store In Westland,Michigan Our Fabulous Sales Person Tammie Baryiski Help Us Get Great Financing On The Living Room Set We Wanted And We Will Always Shop There For Our Home Needs Thank You Tammie. If you're wondering whether Value City credit card is the right card for you, read on. In Uman, a small city around 125 miles south of the capital Kyiv - and some 200 miles from the front line - two rockets hit three high-rise buildings, which included residential buildings and . My salesperson Trudy from the Naperville store was so knowledgeable about the product. The manager even had the nerve to tell me "your comfort isn't a guarantee". Steve was extremely helpful in helping me pick out my sectional! Thank you Value City Furniture. It was apparently expected that because it was a custom order, that I go online to Value city.com and read the fineprint myself. The fist guy I worked with Issac seemed like he was in some sort of rush.
