bbc iplayer error 02001 toshiba
How can I check if BBC iPlayer is available on a particular TV? You could have an incompatible iPlayer version to your device. Help choosing a device to connect to your existing TV. They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. Simply disconnect and reconnect the cable if you are using a wired connection. I've tried all the recommended uninstalling/reinstalling steps, and restarting the xbox. Does it affect live or on-demand programmes? However the date againstthe link is "27 Dec, 2017". I had a Samsung SmartTV for years streaming iPlayer happily over a VPN. Try this website and see which country it thinks your IP address is in to rule this in or outhttps://www.iplocation.net/, 15-12-2017 Some of you may have noticed issues with the BBC iPlayer service in recent days. in. I've just tried this. Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. Also My5 gives an error message when I try to play a programme. What is the error number? What To Do If Your Laptop Wont Charge: Heres How To Power It Up, How to Fix PS4 Error CE-45104-4 in 4 Simple Steps, Are Your TikTok Videos Not Playing: Heres How To Fix It, How to Fix Tinder Error 5000 in Under 5 Minutes. However, a reputable VPN service will quickly resolve this issue. 08:03 AM Please bookmark this page. in. 08:54 AM In regard to your query, the recent special firmware file (version 1239) has been tested and proven to resolve the issue with BBC iPlayer. Try clearing settings for iplayer. If you are on version 1210, then you need version 1230 from Samsung. Plus it's super easy. https://www.samsung.com/uk/support/model/UE55JS8000TXXU/, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. You also get the best data encryption and secure connections available. UHD over-saturated on Samsung TV using native iPlayer app, BBC iPlayer - Unable to Load (-201) - Philips and LG OLED, Panasonic TX-55HZ980B BBC iplayer no longer working. I was told that Sansung are aware of it and it would be fixed in the next firmware update. Your email address will not be published. BBC iPlayer is the BBCs excellent online streaming, TV, and radio service for UK viewers. It would appear that the BBC is collecting VPN address to block. I can confirm that all issues regarding the iPlayer on Humax Freesat boxes have now been resolved and functioning as normal. That's it after doing this and confirmation it's all installed and working correctly I've not had the issue once. We hope you found this guide helpful. Can anyone help, call Which programmes are affected? Also, due to the geo-restrictions users may encounter the 02001 error which prevents them from continuing streaming. But a reliable VPN service will get rid of this problem in no time. 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To access the Samsung Store, click the application icon. They way I currently fix this is to update my DNS details to another IP address. 06:03 PM All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. in. I am having the same issue in Spain where ipalyer isnt supported. in. We will see. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. 1 Home Entertainment Tech Resource. Select Update Now and then Yes if updates are discovered. Please provide as much information as possible: Troubleshooting problems on connected TVs and games consoles. A forum where Apple customers help each other with their products. Also read:- [3 Easy Steps To Fix] Hulu Error Code P-EDU125 On Apple Devices. in. in. I noticed the model was not listed on BBC iPlayer site as compatible with iPlayer. The No. This website uses the TMDb API but is not endorsed or certified by TMDb. only. On a smartphone you can usually manage the apps from the App Store or by selecting the app. Removing Unnecessary Files, Call of Duty Keeps Glitching: 5 Easy Fixes, Telegram Error This Group Cant Be Displayed: How To Fix It, Reddit Error Loading Content: A Simple Guide To Fix The Problem. Our old Sony TV NEVER worked with BBC iPlayer. Netflix and the games I've tried are fine. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. BBC iPlayer isn't available on my device, how else can I watch programmes? 06-01-2018 All menus load fine but every Firstly disable DHCP on the router and reboot it. You are not the only one - I have the same problem with my UE55MU6500. I found a page that listed all the Samsung TVs that were certified to work with iPlayer and it stopped at 2016. apparently harder to get to work on non-windows devices. If you can update the operating system to 5.0 or above, try the BBC iPlayer app (it's available from the. The alternative is to sell two Samsung TVs and switch brand, based on the BBC iPlayer site's list of compatible TVs. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. Include the model number and the version of software if possible. Please come back later. The issue only affected iPhone, iPad, and iPod Touch users. AVForums.com is owned and operated by M2N Limited, Hi I am in Portugal, fighting against error 02001. Select Software Update from the Support menu. Is an error message displayed? on my 100mbs connection from Aus getting 70mbs to london! No joy here sadly. bigblue007, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. 29-12-2017 Looking at the BBC supported devices list, iPlayer support ended on many devices in March including my 2015 Sony 705B. The first thing you need to do is get a VPN that works with BBC iPlayer (on other platforms). And thats all theres to it. We bought the MU6120 almost purely for watching the BBC iPlayer. The devices listed have been submitted to us by Toshiba, meet our standards, and have passed our tests. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. I suggest anyone still having a problem call Samsumg customer support asap. What exactly does it say? 02100), Does the problem affect one or more programmes? Furthermore, due to geographical constraints, error 02001 may occur, rendering further streaming impossible. I too have this problem on my Q7F QLED TV. You should see a screen asking you to use a second device to sign in. Ive tried all the remedies on a previous post but to no avail. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. fraid not. All menus load fine but every I too can now log in to get the error message, haven't had chance to reset anything to test further, will try later. All other apps on the tv are working fine .. Netflix, itv hub etc so not the internet and its working on my iPad and on another smart TV with the same account. WebThe iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have How can I check if BBC iPlayer is available on a particular TV? What kind of device is it? Let's look over some the general troubleshooting to see if we can get it working for you. 16-12-2017 I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. 16-12-2017 Read about our approach to external linking. Everything appears ok until I try to run a seslected programme. WebWe only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. 09:01 AM I have just recently got apple TV 4 and followed the steps to set it all up and had no problem for 2 days, then went to watch a programme on bbc iplayer and it came up with error 02001 I have done all the normal things like unplug it, restart it and in frustration I reset the box to factory settings and then started from scratch again, each time it allows me to watch a single programme and then for the next one it gives me error 02001. in. Amazon Prime Not Working on Panasonic TV: How to Fix With Ease, PS4 Turning Off By Itself: How To Fix This, What Does Cleaning Mean on iPhone? Copyright 1995-2023 All Rights Reserved. Depending on what device you are using, there are different ways to uninstall and reinstall the software. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. in. If so, disregard my post. It may not display this or other websites correctly. Looks like my Smart TV isn't so Smart after all. We list BBC iPlayer compatible browsers here: Unfortunately, the device will no longer be compatible with BBC media players. Please see our list of fixes below. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. If that doesn't work, try upgrading your operating system. Why does this error keep appearing and how can this be resolved, I read a similar issue on this site error 02001 and have tried without success. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. TV. All menus load fine Detail the steps to reproduce the problem or fault. 10:35 AM We list BBC iPlayer compatible browsers here: Unfortunately, these operating systems are no longer compatible. Thanks. The easiest way Ive found to solve this problem is to open another app, such as YouTube or Netflix. 11-12-2017 I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. in. | WebOpen the BBC iPlayer application on your TV. Update. Where can I find version 1550? I have tried once but like you have been out when they called 4 days later. Prev Fix Razer Firefly Not Showing Up In Synapse 3 Next Fix Sorry This Profile Can T Connect To Xbox Live On This Console Just signed up for WS.. must say initially well impressed! All menus load fine but every Read about our approach to external linking. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Settings>>apps>>all apps>>sony select>>clear cache If it doesnt work try Settings>>apps>>all apps>>sony You can now delete iPlayer by selecting it. Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. If that still doesn't work, it means the device will no longer be compatible. If BBC iPlayer is not working on your smart TV, heres how to fix it! Update 12th April 2022: It seems there's a problem with iPlayer working on some Humax devices at the moment. This error produces the 02001 error message. Both the BBC and Humax are aware of the problem and are working on a fix. You must also update the firmware on your Smart TV by following the steps outlined below. Hi all, I've created an account to try and help you with what worked for me as I've not seen this fix on here yet. Thanks. It was intended as a interim solution until we ugrade to SkyQ but it was working great and the TV itself is lovely. Try these steps to see if they help: If youre still having trouble and you haven't been able to resolve the problem, please contact us and let us know what you've tried. Then, after quite a delay, I get the message: "Something went wrong loading this programme". Why is My Vodafone SMS not Working on Mobile? Check to see if this solves the problem after installation. All postings and use of the content on this site are subject to the. in. The weird thing is, when I sideload the phone version of the iPlayer and start a program (using the controller), it works fine. I didn't even have to reset the smart hub. in. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. Happy Holidays and a Happier New Year to you all. Connect the USB storage device to the TV and select Support from the menu. All menus load fine but every Originally BBC iPlayer started off as a website to watch all your favourite programmes that you may of missed on the TV. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Connected TV omissions and conduct of any third parties in connection with or related to your use of the site. New Sony (less than a year old) exactly the same. If its just one programme, check our. I contacted iplayer and they have now posted this message on their website:https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001. in. If you are still seeing the BBC Iplayer 02001 error, why not speak to a streaming service specialist they can help fix the error so you can watch your favorate programs right way. 10:11 AM We believe that the behaviour only occurs on a If I go onto my tv and load IPlayer,it comes on no problem. 1-800-MY-APPLE, or, Sales and I have made sure that 'automatic upgrade' is turned off in the settings so this TV will never download another broken firmware update without knowing. Your device is Required fields are marked *. The TV we had was very old and not compatible with any future plans to hook up to SkyQ. For the best quality, use an alternative browser. |, Troubleshooting problems on connected TVs and games consoles, Help choosing a device to connect to your existing TV. Simply disconnect and reconnect the device to the internet. i tried to auto update from the tv menu but it said no updates available. provided; every potential issue may involve several factors not detailed in the conversations I cant find it in the samsung website. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. 09:04 AM Disable the VPN and operate on just a WiFi connection. The BBC iPlayer team aware that some viewers are seeing a 02001 error message when attempting to watch programmes on iPlayer via a Humax/Freesat device. Using a VPN service appears to be the best solution for those who do not live in the UK but still want to enjoy their content. 09:23 PM 08:41 PM Checkour. company number 03997482, registered in England and Wales. Looks like no ones replied in a while. Copyright 2000-2023 M2N Limited E. & O.E. Navigate to Samsungs official website, enter your device model, and download the updates to a USB drive. What version of BBC iPlayer is installed on your device? Barneyboy. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. You must reset your Internet connection Firmware updates normally are automatically sent to your device waiting for your installation, the easiest way to check on a television is to select the menu button on your controller. Have you had any luck?? For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Unluckily it doesn't seem to have fixed the 02001 Error with iPlayer. Luckily I have a program checking for changes to the page or I might have missed it. I can now reveal that the USB does indeed fix the BBC iPlayer problem. (e.g. Have you tried the other BBC apps like News and Sport, I can read text news stories but any film clip gives the same error. 08:48 AM Another option would be to force quit an app on your 02:16 AM For last 2 weeks iPlayer app has stopped working - 02001 message etc etc. Unfortunately there are many reasons the error message is coming up. Why am I seeing an error message when I try to play BBC audio and video? Bought a Firestick. My version of the iPlayer app is 1.1.3 and unusually it doesn't allow me to Sign in which I thought was necessary these days with the BBC. Adobe have now closed Flash, so if your device uses Flash, you'll need to make some changes to continue watching or listening with an alternative. Below are all the reported reasons to date. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. JavaScript is disabled. Immediately you should be able to see if the most up to date version is installed. WebToshiba devices certified for BBC iPlayer Listed below are all Toshiba devices that are certified for use with BBC iPlayer. Where can I find system information for my connected TV or games console? Now thats interesting NOTHING will load now. You must reset your Internet connection settings to resolve this issue. If you have a Chromecast device, you can cast programmes from the BBC iPlayer app on your phone or tablet. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Over the years the media service has evolved to many platforms and you can now access the service on smart phones, tablets, gaming consoles and smart TVs. I am at a loss, can anyone help please, I can't be the only one with this problem? Below is a reliable website you can use: If you discover that your IP Address is incorrect to your location, then you should contact your internet provider as chances are they have incorrectly registered you. any proposed solutions on the community forums. https://easyfixpro.com/how-to-fix-bbc-iplayer-error-02001/#:~:text=What is the iPlayer error,BBC News and BBC Sport, https://www.bbc.co.uk/iplayer/help/known-issues, https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games, https://www.bbc.co.uk/iplayer/help/questions/supported-devices/lg. WebBBC iPlayer gives error 02001 when I try to play any video, Demand5 gives error 500, All4 gives a 'something's wrong error' (no error code) and ITV Hub gives error 0x8027025a. Hi. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. Listed below are all Toshiba devices that are certified for use with BBC iPlayer. Please Samsung work with BBC to sort this out, dont leave it to your consumers. Then go into settings network and choose connect automatically, wait for the DHCP to time out, (quite long). Following the steps provided above will allow you to easily fix this BBC error and remove any disturbance. 03-02-2020 08:21 PM We recommend using either ExpressVPN ($6.67/month) or Private Internet Access ($2.03/month) as these two perform the best on the FireStick. Guess what logged in, and still get the 02001 Error. ask a new question. insttructions say you have to put the zip file on the USB then install, but actually you don't have to put it on the usb. Samsung TV users have reported that they are unable to play programmes, with a '02001' message being displayed. The issue affects only Freesat Humax boxes with the following model numbers: HDR1100S, HDR1010S, HDR1000s, HB1100S, and HB1000S. 7 days ago. You can manually search for the iPlayer and install it here. 21-12-2019 If you have any questions/suggestions, please let us know in the comments down below. in, In case you haven't noticed as of 27th December 2017 there is a new USB release of firmware 1155.1, however as the text in the link still says "Upgrade File(USB type) ver 1151.1, All Windows (MULTI LANGUAGE)", it is hard to spot. Its an LG TV does anyone know how to get rid of this, clear the issue??? Glad you tried the reset, it means I don't have to re-enter all my passwords! Has your BBC iPlayer stopped working? You are using an out of date browser. Having problems with BBC iPlayer on your TV, Blu-ray player, set-top box, console, or streamer? Get help with third-party apps on your Apple TVhttps://support.apple.com/en-us/HT200072Take care, Mar 28, 2016 4:02 PM in response to norm123, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. The error iPlayer error code 02001 will display the following message: Something went wrong loading this programme. Apple may provide or recommend responses as a possible solution based on the information Physical Reset Disconnect all the wires from the back of your internet modem, so that all the lights have powered off, leave the modem disconnected for 5-10 minutes. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. 08:42 AM For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. I played the video successfully on the two TVs. Take a look at the article below for a more detailed look at this. All menus load fine but every I finally got my USB stick today with firmware 1239.91 and can report that iplayer is now working. Wait a few minutes, then select your WiFi and relaunch the iPlayer website. So I changed VPN provider (twice), upgraded two routers (of which one has the VPN installed permanently) and bought a SmartTV that IS listed on the BBC iPlayer site as being one that works with iPlayer. Some BBC media players stoppedworking from October 2020. Suggest the o/p enters his TV in that list. iplayer and My5 not showing any video. Samsung UK say I am abroad so can't help. (Smart TV, games console, streamer, set-top box, etc.) The problem however seems to be mainly affect Samsung TV users and Roku users. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. If there are no results on the page, then your model isn't listed. Read about our approach to external linking. Solved: Hi. Our VPN recommendation allows you to access geo-restricted content such as BBC iPlayer and many others. If that still doesn't work, it means the device will no longer be compatible. Then you will be offered manual settings. Thanks. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.0,Android 13 . Same boat as all of you, 2017 build and it worked fine for about a month when the TV was new, now I just get the Error 02001 message. Online Reset- Visit the WiFi settings menu on your computer and deselect your WiFi. 15-04-2016 15:52. ! Use an IP Address checking website to see where your IP address is registered to. ps allow around an hour for the call to Samsung customer support in the first instance! Have you tried deleting the bbc iplayer app and then re install the app back on your Roku device again. Disconnect the Ethernet cable from the laptop or gaming console for a few minutes then reconnect. It is usually a temporary error that number however it could be cause by all manner of things. 08:48 AM The devices listed have been submitted to us by in. You may have an old unsupported version of iPlayer. Another option would be to force quit an app on your Apple TV. The 1800T is not listed on the BBC iPlayer website as a certified device https://www.bbc.co.uk/iplayer/help/humax Though oddly the older Fox-T2 is. The USB updates firmware from my version 1210 to firmware version 1230. It might be you have been given a new IP address from your ISP which is recycled and doesn't show up in the UK and so is blocked. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. 03:22 PM Update your Read about our approach to external linking. If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. But I still got the 02001 error. You can either update your web browser or use an alternative one. Why does this error keep appearing and how can this be resolved, I read a similar issue on this site, and have tried without success. To start the conversation again, simply I am currently on my second support call and have just got throughthe technical tests, though I haven't logged back in to all my apps just yet as it takes a while. I have tried a factory reset and nothing, 16-12-2017 Consider performing a modem/router reset as well. On the remote control, press the Home button, then select APPS, then Options. Is there anybody whose 2017 TV does play programmes through iPlayer? it is hard to spot. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Also gives Error 02001! 08-12-2017 WebWatch live BBC TV channels, enjoy TV programmes you missed and view exclusive content on BBC iPlayer. If BBC iPlayer is failing or struggling to load on your connected TV, we recommend: You'll find instructions on how to update your TV's firmware and carry out a factory reset in your TVmanual, or you can contact your manufacturer's support service for further advice. Devices not listed have either not reached the benchmark required for a good BBC iPlayer experience or have not yet been submitted for certification. Engineer said that cause of the problem only identified in last week or so. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions. 08-12-2017 Viewers with these models will find themselves confronted by an error message codenamed 02001 when trying to watch on-demand programmes from BBC iPlayer. in, 01-02-2019 It is an MU6105, great TV. All Rights Reserved. Your email address will not be published. If you attempted to play a video on the web, the service may have displayed the following error message: Something went wrong. Installed it via USB and BBC iplayer is now working! Have you tried asking support to log in and test the TV? The code 02001 appears top right. However if you still havent been able to access iPlayer after using this guide, we recommend you contact the BBC iPlayer support team or the manufacturer of your device. You can read more about TV certification on the following page: How can I check if BBC iPlayer is available on a particular TV? I just wished I had contacted them earlier and not paid heed to the BBC message which led me to believe the issue would be resolved. 08-12-2017 06:20 PM The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. If a device isn't certified, it won't be listed below. You can do that by double pressing the home button and then swipe up on the iPlayer app. It may no difference to BBC iPlayer. Refunds. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can also sign out and sign back in to the App to see if it will start streaming content. Both TV's work faultlessly on Amazon and Netflix and other services. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. We only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. I am at a loss, can anyone help please, I can't be the only one with this problem? Choose Software Update, and then look for the option to update the software with a USB stick. Press the 0 Likes Share Reply ChrisM Moderator Options 11-12-2019 BBC iPlayer will not work if it detects you are using a VPN, this is to stop users outside of the UK using the service. Well good news, we have pulled together a troubleshooter guide to help you finally fix the problem. Enter them then you can re-enable DHCP on the router. View either the settings or support menu, then software updates.
