entry protect driver failed to start citrix

This issue occurs when you try to add Citrix Gateway FQDN that requires smartcard authentication or when the StoreFront store name has spaces, for example, https://servername.company.com?Store Service. It's always related to entryprotect.sys. information, see Knowledge Center article CTX477888. 14:52:39: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {D64F3971-283B-45E8-8D25-0DC06ED6D91E} Funny enough the culprit seems to be a component of Citrix Workspace. 14:52:20: Information - CComponent::InitializeFromMsi(572) - The installed version is currently set to per machine version I'm not running any 3rd party anti-virus software. Verify that you have sufficient privileges to start system services. 14:52:37: Information - CInstallationManager::Install(86) - Running core Install method. 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\CitrixWorkspaceBrowser. 14:52:20: Information - CApp::IsDotNetInstalled(2519) - Checking if .NET Framework is present with Min Release No 528040 Be sure to back up the registry before you edit it. 14:52:20: Error - CConfigurationManager::LoadComponent(950) - Cannot get transformFileName path. 14:52:20: Information - CApp::DumpSelectedComponents(3211) - Selected Component: ID = WorkspaceHub, Name = , Family = , Version = 19.11.100.48, GroupID = XenAppSuite, DisplayName = WorkspaceHub, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {4D46B3A6-67F5-4385-86D2-8E769EA07827}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\WinDockerInstaller.msi, InstallOrder = 12, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-WinDockerInstaller-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:37: Information - CApp::IsRequireToInstallVCRedist(2556) - Checking for installed VC Redist 14:52:37: Information - CApp::IsEdgeWebView2Installed(4246) - Status of Edge runtime on system : 1 14:52:19: Information - CResourceManager::ProcessResources(186) - Processing Resources: C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\en 14:52:34: Information - CMainDialog::IsSystemInDomain(231) - The system isn't joined in any Domain 14:52:30: Information - AppProtectionHelper::isProductInstalled(440) - return value is: 0 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = ICAWebWrapper.msi, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\ICAWebWrapper.msi I finally decided to find a solution. (Aviso legal), Questo articolo stato tradotto automaticamente. I decided to manually change the settings to 3000 MHz with 16-16-16-32 timings and I never got a BSOD since. 14:52:20: Information - GetPidForGUIDCode(3528) - PID for given GUID is 9B123F490B54521479D0EDD389BCACC1 [CVADHELP-21728], Using auto client reconnect might delay connecting to a session. 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = Localized_zh-CN.xml, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\Localized_zh-CN.xml 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = TrolleyExpressUI_ja.dll, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\TrolleyExpressUI_ja.dll 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = EnvInfo.dll, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\EnvInfo.dll 14:52:20: Information - CComponent::InitializeFromInstalledMsi(841) - Cache client version : 11.2.0.0 Following are the possible solutions to troubleshoot the error: Solution 1 In the PATH Environment variable, Move the location of the third party software variables after the XenApp variables. Transform File Name = SSONWrapper.mst 14:52:19: Information - CApp::InitializeResourceModule(2034) - Resource Module Path 1: C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\en\en-US\TrolleyExpressUI_en.dll Upvote if you found this answer helpful or interesting. (Key not present.) [CVADHELP-20162], Citrix Workspace Updater service might fail to start resulting in installation failure. Google Google , Google Google . 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = TrolleyExpressUI_zh-TW.dll, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\TrolleyExpressUI_zh-TW.dll (Key not present.) 15:00:14: Information - CInstallationManager::ShouldTryRecovery(1740) - Show message to user about cleaning-up system with failed installation in case of Auto-update. 14:52:20: Information - CComponent::InitializeFromMsi(564) - Read UpgradeCode from MSI: {776B5739-C45E-49F5-8170-DD9729019299} DIESER DIENST KANN BERSETZUNGEN ENTHALTEN, DIE VON GOOGLE BEREITGESTELLT WERDEN. This is a fresh install 14:52:20: Information - CComponent::Initialize(478) - Exe version of CitrixWorkspaceBrowser is 98.1.2.20 You can find more information. Anyone any clue? [HDX-39683]. [CVADHELP-21173], When you open a published app in seamless mode, other local or seamless apps might appear in the foreground and cover the published app. [CVADHELP-19482], The Applocker rule in Group Policy Object blocks the integration of the Citrix Gateway plug-in with Citrix Workspace. Error = 2) As a result, you might later be able to start Citrix Workspace app without entering any credentials. Error = 2, Hence searching in HKCU) 14:54:29: Information - SuppressWarningMessageBox(238) - SuppressWarningMessageBox: return value 0 Protection is applied under the following conditions: 14:52:20: Information - CApp::IsReceiverInstalled(589) - Cannot read the install folder registry key value SOFTWARE\Citrix\Install\ICA Client\InstallFolder (Value not present.) 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {B8F4F4A9-24B8-4C77-8A59-202F515EC0B6} 15:00:12: Information - CApp::MessageBoxShow(269) - Message Box shown to user: Are you sure you want to cancel? Note: If Roll Back Driver option is not available, windows . 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\AM. (Key not present.) Problem Cause Citrix Desktop Services for XenDesktop uses the 64-bit version of .NET Framework. 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {FED202C4-EA51-490C-93A5-62B16AAD8563} (Key not present.) 14:52:19: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {FED202C4-EA51-490C-93A5-62B16AAD8563} 14:52:20: Information - CComponent::InitializeFromMsi(564) - Read UpgradeCode from MSI: {FE5C3BC9-611B-41CC-AC01-69C6F4717206} Starting an application and suddenly a BSOD. 14:52:20: Information - CApp::DumpInstallComponents(3234) - Install Component: ID = DesktopViewer, Name = , Family = , Version = 22.3.500.50, GroupID = XenAppSuite, DisplayName = Citrix Workspace (DV), Description = These installations are specific to XenApp or XenDesktop., ProductCode = {F59A37E7-244E-4BCB-BF33-183F357F4C31}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\DesktopViewer.msi, InstallOrder = 04, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-DesktopViewer-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 1999 - 2023 Citrix Systems, Inc. All Rights Reserved. 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = EULA_ko.rtf, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\EULA_ko.rtf The issue occurs after upgrading Citrix Workspace app for Windows to version 2203.1 LTSR CU1. Transform File Name = AuthManager.mst 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = Preserve.xml, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\Preserve.xml 14:52:20: Information - CApp::CheckForAllComponentsInstalled(3004) - CheckForAllComponentsInstalled Installation of the .NET based software results in the failure of the Citrix Desktop services to start or restart. 14:52:37: Information - AppProtectionHelper::isCommandLineConfigured(448) - Enter {{articleFormattedModifiedDate}}, {{ feedbackPageLabel.toLowerCase() }} feedback, Please verify reCAPTCHA and press "Submit" button, Troubleshooting XenDesktop Service Startup Issues. Learn more Sign in to follow this Followers (4) 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {FED202C4-EA51-490C-93A5-62B16AAD8563} (Key not present.) [CVADHELP-20564], When Desktop Viewer is set to full-screen mode and the default browser is maximized on the endpoint device, the Bidirectional Content Redirection feature might not bring the local default web browser window to the foreground. 14:52:19: Information - CApp::InitializeResourceModule(2023) - Processing Resource Module Path: C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\en [CVADHELP-22194], When you start a published application with the Adaptive Audio policy enabled, the wfica32 process might exit unexpectedly. The minidump files should not contain any confidential information although they may contain pathways which may show a user name and they will also contain a list of drivers loaded at the time of the crash which will show what software is installed: Some info on what is contained in a minidump file: 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = DllWrapper.dll, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\DllWrapper.dll 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = Localized_it.xml, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\Localized_it.xml 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = TrolleyExpressUI_it.dll, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\TrolleyExpressUI_it.dll 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {FED202C4-EA51-490C-93A5-62B16AAD8563} 14:52:20: Information - CConfigurationManager::LoadComponent(1070) - Component: ID = AM, Name = , Family = , Version = 22.3.2.4, GroupID = XenAppSuite, DisplayName = Authentication Manager, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {D2F83464-5687-4B49-8038-239D516FCB29}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\AuthManager.msi, InstallOrder = 07, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-AuthManager-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False [CVADHELP-20858], Citrix Authentication Manager (AuthManSvr.exe) might exit unexpectedly during logon. 0 x Follow, to receive updates on this topic. 14:52:19: Information - CComponent::InitializeFromMsi(563) - Read ProductCode from MSI: {C3730689-D4B7-46FC-AAA4-9F3AEB9ACAD8} Please contact your administrator for more information about the error." Solution For Static virtual Desktops: 14:52:37: Information - CInstallationManager::CleanObseleteMSIBeforeUpgrade(1767) - m_PMInstalledClientProductCode= ,m_PUInstalledClientProductCode= 14:52:20: Information - CComponent::InitializeFromMsi(564) - Read UpgradeCode from MSI: {70755658-255B-4EA6-BF8F-7188BDCFF7D0} 14:52:20: Information - CComponent::InitializeFromInstalledMsi(841) - Cache client version : 11.2.0.0 It is sent only when you open app or desktop via web and from the same store that is added via native Citrix Workspace app. [CVADHELP-19839], Accessing a web store URL from Citrix Workspace app for Windows can cause the workspace window to appear in the foreground instead of the background after each refresh interval. On Citrix Workspace app for Windows, when you add store URLs using Group Policy Object, the following error message might appear: This issue occurs if one of the stores is disabled and is not reachable. 14:52:20: Information - CApp::DumpComponents(3087) - Component: ID = ReceiverInside, Name = , Family = , Version = 22.4.1.23, GroupID = XenAppSuite, DisplayName = Citrix Workspace Inside, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {29DD2754-8167-4771-B9F1-A65563BC28E9}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\RIInstaller.msi, InstallOrder = 01, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-RIInstaller-20220511-145219.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:20: Information - CApp::IsReceiverAppXPackageInstalled(1317) - Enter CApp::IsReceiverAppXPackageInstalled method. Verified from Control Panel - Administrative tools - Local Security Policy - Local Policies - Security Options = that these again match machine where it works. 14:52:19: Information - CApp::InitializeResourceModule(2034) - Resource Module Path 1: C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\en\TrolleyExpressUI_en.dll On Device Manager screen, expand Display Adapters entry and double-click on the Graphics Card. Some of the Cloud Software Group documentation content is machine translated for your convenience only. 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = EULA_fr.rtf, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\EULA_fr.rtf 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = TrolleyExpressUI_en.dll, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\TrolleyExpressUI_en.dll 14:52:37: Information - CComponentManager::DeselectComponentsPerCommandlineOptions(502) - Defaulting "SSON" installation to 'off'. 14:52:19: Information - CApp::InitInstance(1080) - Adding the registry As you can see, the problems can be found by using various methods in Windows, but there is a useful little tool by NirSoft that can list both services and drivers from the same program. 14:55:58: Information - SuppressWarningMessageBox(238) - SuppressWarningMessageBox: return value 0 Here is the error log: 14:52:19: Information - CApp::InitializeLog(1838) - * Version: 22.4.1.62

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